BC GAME DEPOSIT FRAUD
I have been facing a serious issue with a deposit that was successfully paid from my side but has not been credited to my BC.Game account. I have provided every proof possible, yet I have received no resolution or meaningful support.
Deposit Issue Details
BC Game ID: 23673402
Amount: 5000 INR
UTR: 746488482956
Order ID: F-1849124268515951759
TxID: 4481324
Date & Time: 18/11/2025, 16:08:42
Status Shown on BC.Game: Canceled
Credited Amount: 0 INR
What Actually Happened
I paid 5000 INR successfully through UPI.
The amount was debited from my bank account.
I have attached:
Bank statement
Payment confirmation screenshots
Video proof of the transaction
After creating a support ticket, it was canceled automatically, with no help provided.
I contacted the merchant, and they confirmed they received the payment, but said I must contact BC.Game support for the credit.
Unfortunately, BC.Game support:
Provides only automated bot replies
Does not offer any human assistance
Does not respond to emails at
[email protected]
Leaves tickets pending for long periods with no action
Why I Am Posting Here
I have exhausted all official support channels:
Live chat only replies with repetitive bot responses
Email support has not responded for a long time
Discord moderators simply redirect users back to the live chat bot
In this case, the system clearly shows a deposit failure, but the amount was successfully received by the merchant, and all proof from my side is genuine and already submitted.
I am requesting a manual review of this transaction, as this is serious and concerns real money lost due to system failure.
Request
Please review my transaction manually and credit the deposit amount to my account, or process a refund if crediting is not possible. All data, screenshots, and video proof can be re-submitted if needed.
I hope this issue can be resolved professionally and promptly.
Thank you.
Merchant Name: Bantu Ganesh
